As a distributor we are not equipped to offer the service of a retailer. If you are having trouble finding our products send us an e-mail under the heading contact us and it will be our pleasure to address your needs.
What is the guarantee on the Louis Garneau® backpacks, lunch boxes, pencil cases and accessories?
Louis Garneau® products come with a 2 years limited guarantee against all manufacturing or material defects. This guarantee does not cover damage caused by misuse, improper maintenance, normal wear and discoloration of the material over time. Please return all defective products with proof of purchase to the retailer were it was purchased, in order to obtain a credit, exchange or refund.
Customers are responsible for shipping items to Geocan. Geocan will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until we sign for its delivery.
Where can I buy Louis Garneau school products?
Louis Garneau school products can be purchased in most stationery stores, pharmacies, department stores and most school products retailers. By surfing on the page dedicated to a specific product you will note that, if the information is available, the exact stores when you can find this produce will be indicated.
Why do the retailers not carry all the collection of Louis Garneau?
Some retailer have exclusivity on certain designs. We develop a great amount of different designs and not all retails can carry all of them.
Why are not all the items offered in each collection?
It depends on the demand from our customer, not all items sell in ever collection.
I've purchased items from previous years, and can not find them anywhere how can I purchase discontinued collection?
Certain retailers will have a surplus of inventory and may be able to accommodate you, if not let us know by e-mail under the heading contact us.
What is the guarantee on the Oro® back packs, lunch boxes, pencil cases and accessories?
Oro® products come with a limited 2 years guarantee against all manufacturing or material defects. This guarantee does not cover damage caused by misuse, improper maintenance, normal wear and discoloration of the material over time. Please return all defective products with proof of purchase to the retailer were it was purchased, in order to obtain a credit, exchange or refund.
Customers are responsible for shipping items to Geocan. Geocan will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until we sign for its delivery.
What is the guarantee on the Gazoo® back packs, lunch boxes, pencil cases and accessories?
Gazoo® products come with a limited 2 years guarantee against all manufacturing or material defects. This guarantee does not cover damage caused by misuse, improper maintenance, normal wear and discoloration of the material over time. Please return all defective products with proof of purchase to the retailer were it was purchased, in order to obtain a credit, exchange or refund.
Customers are responsible for shipping items to Geocan. Geocan will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until we sign for its delivery.
What is the guarantee on the Off Track® back packs, lunch boxes, pencil cases and accessories?
Off Track® products come with a 2 years limited guarantee against all manufacturing or material defects. This guarantee does not cover damage caused by misuse, improper maintenance, normal wear and discoloration of the material over time. Please return all defective products with proof of purchase to the retailer were it was purchased, in order to obtain a credit, exchange or refund.
Customers are responsible for shipping items to Geocan. Geocan will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until we sign for its delivery.
